Entry Problems

[stumpy]

Seems like nothing has been done to sort out the inevitable, predicted problems caused by closing the Morrison's end entrance. To have issues getting the crowd in for a midweek friendly against a small club is beyond ridiculous. The club needs to sort this out immediately. I'd suggest that the quickest and best way would be to reverse what was always a bad decision

[thelawman]

John all that has to be done is have all four turnstiles in operation I know one has a problem but that still leaves three working and the side gate for online supporters..

[stumpy]

Point taken John, just frustrating that we're still having issues, and it will cost us a few on the gate if we don't sort it because it's peeing people off.

On a different subject, have you got your season ticket yet? Are they being posted or do we have to collect them from somewhere?

[becee]

If the intention is to encourage customers to the Dug Out the opposite is likely to happen. Time spent in the queue is not refreshment time. I have not renewed my season ticket and will not bother to attend if obstacles continue to be placed in the way

[JimRuoff]

Exit problems were just as bad, only the small gate next to the dugout was open and created a bottleneck.

Not sure why the gate next to the cricket end turnstiles remained closed at the end.

[invictasaint]

but we changed shape second half and got minutes in legs. (feel free to copy and paste)

[glen]

if the customer has an e-ticket on there phone, on display settings on the device try light mode as opposed to dark mode and the brightness on the screen turned up, i done this on Tuesday evening, and make sure you have the ticket on display before reaching the turnstile, 

[laguna]

I hope the club keep us informed about this before the season starts. I have mobility problems and access to that entrance.is my easiest access and closing it would mean I would not attend any games but I doubt that would bother the club too much , but it would be wise not to take supporters for granted.

[Ads]

Can honestly say I’ve never had a problem getting in , get there a little bit earlier than the 2.30pm rush and you will
Be fine

[glen]

12-30 tomorrow

[stumpy]

Jul 26, 2024 10:29:17 GMT Ads said:

Can honestly say I’ve never had a problem getting in , get there a little bit earlier than the 2.30pm rush and you will
Be fine

Nor have I, but I guess that's because I have a season and usually go in through the side gate.

To be fair, not everyone wants to get there early and away supporters often don't have that choice.

Fact is, it was a problem at times last season and will be this if we don't sort it out.

Let's hope it's OK tomorrow - early kick off, and I like a lie-in of a Saturday

[finbarr_in_z]

Maybe we can report this issue via folkestone-invicta-fc.theitrustapp.com/ ?

[stumpy]

Perhaps the new Head of Recruitment could start off by recruiting a couple of turnstile operators?

[tigger]

I questioned the non use of the Morrison end turnstiles on Twitter and I’ve now been blocked . Obviously a raw nerve has been touched

[stumpy]

Jul 27, 2024 11:51:24 GMT tigger said:

I questioned the non use of the Morrison end turnstiles on Twitter and I’ve now been blocked . Obviously a raw nerve has been touched

You should have used iTrust, where things are "safe, anonymous and non-judgmental", allegedly.

[tigger]

Jul 27, 2024 15:06:32 GMT stumpy said:

Jul 27, 2024 11:51:24 GMT tigger said:

I questioned the non use of the Morrison end turnstiles on Twitter and I’ve now been blocked . Obviously a raw nerve has been touched

You should have used iTrust, where things are "safe, anonymous and non-judgmental", allegedly.

I did use itrust but have had no response

[Ads]

Didnt seem to be any problems today , spoke to the gate staff and security and they said that in the future all 4 gates would be open dugout end

[stumpy]

No problems, which was nice, but the crowd was only just over 400.

[finbarr_in_z]

Worth asking about it at the fans forum?

folkestoneinvictafc.co.uk/2024/06/fans-forum-dates-for-2024-25/

[stumpy]

Four turnstiles tonight, which is good, and I am going to shorten the queue by one, because I can't go - prior commitment which I had forgotten about. Pity, because I was looking forward to it.

[laguna]

Are the Club reconsidering the ludicrous decision to close the Cricket Ground turnstiles? It will affect attendances as people are p….d off about it.

[finbarr_in_z]

We arrived at 2:45pm today. Absolutely no queue at any of the 4 turnstiles.

There was a very confused looking elderly chap outside the cricket ground end closed turnstiles though.

[rdg]

Absolutely breezed in. Quick scan of the digital season ticket at the gate and in. Didn't seem like there were any issues today?

[JimRuoff]

Took me about 30 seconds to get in. Walked straight up, had my season ticket scanned and in I went. That was about 2.30

[Joel]

Aug 10, 2024 17:45:39 GMT laguna said:

Are the Club reconsidering the ludicrous decision to close the Cricket Ground turnstiles? It will affect attendances as people are p….d off about it.

885 the attendance today didn't seem to effect much.

[JimRuoff]

If there was a problem (which I didn't see) it's unlikely it would impact the first game anyway as people wouldnt be aware of it before they arrived, but going forwards it's more likely to have an impact on attendances as it'll be more common knowledge and people may think it's not worth bothering to queue up on a cold Tuesday night.

Has the reasoning behind the old turnstiles being closed for entrance been mentioned?

[finbarr_in_z]

Staffing costs? Although isn't it the same number of people?

Mind you with the pop up bars I'm assuming the staffing costs have increased. The business case logic though is the bars are going to increase revenue whereas the attendance isn't going to change much from number if turnstiles.

On the bars - it worked. No queues, a view of the match, a choice of beers. Staff were friendly also.

[stumpy]

I've had my moans about the turnstile situation, which was a problem at a couple of games towards the end of last season and at one of of the pre-season games this time round; but, to be fair, with four turnstiles operating, there were no problems at all yesterday. Will it cope with the stress of a really big crowd, like when we play Dover, who knows? I guess there's always the possibility of using the cricket ground entrance as well for that game, particularly if the rumoured segregation is imposed. - No segregation at Dover this coming Tuesday by the way. I think Laguna's complaint is nothing to do with slow entry, but with the inconvenience for some fans, especially those with mobility issues, coming from the Folkestone direction of having to walk further to get in.

The pop-up bars - it seemed to me they weren't doing a roaring trade, certainly not after the pre-match rush when they are handy for dodging the queues in the Dug-Out (which weren't too bad yesterday), but four seems a lot. On the plus side, we must now be one of the few non-league grounds where you can do a decent pub-crawl. One lap, merry; two laps, sh*t-faced...

I thought, the nice weather helped, that the off-field experience/atmosphere was very enjoyable yesterday.